Problems? Let us help.

Have you been…

  • denied care or been refused help by a health provider who ‘conscientiously objects’ to abortion (or sterilisation)?
  • treated disrespectfully?
  • harassed or made to feel uncomfortable on the way to or from a clinic?
  • has a counsellor or health provider given you a hard time or tried to influence your decision?
  • experienced any other situation related to your sexual and reproductive healthcare that upset, angered, or didn’t sit right with you?

  As a health consumer, you have the right to:

  •   be treated with respect.
  •   freedom from discrimination, coercion, harassment, and exploitation.
  •   dignity and independence.
  •   services of an appropriate standard.
  •   effective communication.
  •   be fully informed.
  •   make an informed choice and give informed consent.
  •   support.
  •   complain.

Lay a complaint

You can make a complaint to the Health and Disability Commission.

The Commission takes complaints about unsatisfactory healthcare. You can tell them if you’ve had a bad experience.

The Ministry of Health gathers data about abortion care annually, to improve services over time.


Tell us what happened

you can tell us what you are unhappy about via our confidential Incident Reporting Form.

We gather information about incidents to hold providers to account for failures to deliver appropriate care, and to advocate for better services. Your incident won’t be addressed, but you’ll help maintain service quality.

Contact ALRANZ

If you’re unsure about what happened or what you would like to do, you are welcome to contact us.

Any information shared with us is kept confidential.

If you choose to lay a complaint, we can help you with this.


Share your story

Sometimes it helps just to share what happened–positive or negative–and to read about others’ who have been through similar things.

At ALRANZ we support people to share their abortion stories, and you can read or share them on our website.

You can also, at any time, email an MP with questions or concerns about the delivery of abortion services in the country.